Best Prices for Computer Accessories, Computer Supplies and Computer Hardware from the Newest Computer Shop on the Net : ITDirect2UBest Prices for Computer Accessories, Computer Supplies and Computer Hardware from the Newest Computer Shop on the Net : ITDirect2UBest Prices for Computer Accessories, Computer Supplies and Computer Hardware from the Newest Computer Shop on the Net : ITDirect2U


Your Questions

General Customer Service


General Customer Service

Return to topIs it safe to order on line?

Your on-line credit card transactions are completely secure on ITDirect2U. We use SagePay as our Payment Provider and this ensures safe transmission of your personal information using 256 bit full encryption over SSL.

All data transmissions are also verified by Thawte. Note that we don't keep any record of your credit card details.

Return to topWhat information is required and is it shared outside our company

When shopping on ITDirect2U - all information is collected at the SagePay website, and they tell us only the information we need to process and complete your order. This includes: your name, your email address, your address, and you can choose to let us know your email address.

We do not have any access to the credit card details that you enter at our website. We do not pass any information about you to any other company. Please view our privacy policy for more information.

Return to topCan I order ITDirect2U products by phone?

The web site is a secure method for entering your order and allows you, the customer, to enter your personal information and ensure that is correct. If you prefer, you can place an order by telephone, on the ITDirect2U Order line 0161 767 9952.

Return to topWhat do I do if I have forgotten to enter my promotional code?

All promotional codes must be entered at the time of order placement and unfortunately cannot be applied after the order has been received by us.

Please note you must click 'apply' after you have entered your promotional code in order to obtain your discount.

Return to topHow long will my order take?

All orders received and cleared before 16:00 GMT Monday to Friday (excluding bank holidays) will be guaranteed next day working delivery between the hours of 09:00 and 18:00.

Any orders received after this time will be processed the following working day.

We ask that you please also make reasonable allowance for orders placed over weekends and during public holidays.

Return to topWhere is my order?

If you have not received your order within 5 working days, we recommend that you check with your local Royal Mail sorting office before contacting customer service, as unfortunately calling cards are not always left.

To locate your local Royal Mail delivery office please go to:

www.royalmail.com or call them directly on 08457 740740

If Royal Mail cannot locate your order please e-mail our customer care team at customerservices@itdirect2u.com , stating your full name, order date and if possible your order reference number or call the customer care team

Return to topWhat if there is an incorrect or missing item on my order?

If there is an item missing from your order, please contact us via customerservices@itdirect2u.com or alternatively call our customer care team on 0161 767 9952.

If you have received an incorrect item then please return it to us and we will send out the correct item out immediately.

Please return the item with a copy of your order confirmation, covering letter and receipt of postage (which we will reimburse you with) to:

ITDirect2U
D B House
5 Wings Grove
Hopwood
Heywood
Lancashire OL10 2QR
England

ITDirect2U strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

Return to topI want to return an item

You have the right to cancel your order at any time up to 14 days after the delivery date, if it is new, unused, unopened and in a re-saleable condition.

If the products have already been posted to you, you must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given. You should return products with a cover note which includes your full name, e-mail address, and an order reference number (without this we will not be able to process the refund) to:

ITDirect2U
D B House
5 Wings Grove
Hopwood
Heywood
Lancashire OL10 2QR
England

Please note we endeavour to replace any faulty items without delay.

Return to topHave you received my return?

Please allow us up to 14 working days to process your return and refund your credit/debit card.

Please make sure you send all returns via recorded/special delivery. Please note that all items are your responsibility until we receive them back.

To check whether we received the item (s), please contact the carrier with the reference number they provided to you.